Privacy Policy

This Privacy Policy explains how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at hangryjoes-meal.top, place orders, use our food services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other relevant consumer protection regulations.

1. About Us

Hangry Joe's is a food business operating in the United States. We provide food-related products and services to consumers through our website and associated platforms.

For all privacy-related inquiries, concerns, or requests, please contact us at the email address listed above. We aim to respond to all legitimate privacy requests within 45 days as required under applicable law, with the possibility of a 45-day extension where reasonably necessary.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at hangryjoes-meal.top
• Registered users and account holders
• Customers who place food orders through our platform
• Individuals who sign up for our newsletters, promotional communications, or loyalty programs
• Anyone who communicates with us via email, phone, or web forms
• Individuals who interact with our social media pages or online advertisements

This policy does not apply to third-party websites, services, or applications that may be linked to our website. We encourage you to review the privacy policies of any third-party platforms before providing them with your personal information.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our services. We are committed to collecting only what is necessary and relevant to operate our business and serve our customers effectively.

3.1 Personal Identification Information

When you create an account, place a food order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address (including street address, city, state, and ZIP code)
• Date of birth (for age verification purposes)
• Username and password (encrypted)
• Profile picture (if voluntarily uploaded)

3.2 Payment and Transaction Information

To process your food orders and payments, we collect:

• Credit or debit card information (processed through secure, PCI-DSS-compliant payment processors — we do not store full card numbers on our servers)
• Billing address
• Order history and transaction records
• Gift card or promotional code information
• Refund and dispute records

3.3 Usage and Behavioral Data

We automatically collect certain data when you visit or interact with our website:

• Pages viewed and navigation paths on our website
• Search queries entered on our platform
• Time and date of visits
• Duration of sessions
• Links clicked and buttons interacted with
• Items added to cart, wishlist, or order history
• Frequency and recency of visits

3.4 Device and Technical Information

We automatically collect device and technical information, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Referring website or URL
• Internet service provider (ISP)
• Device identifiers (such as mobile advertising IDs)
• Language and regional settings

3.5 Location Data

With your permission, we may collect precise or approximate geolocation data to:

• Enable accurate food delivery to your location
• Show you nearby restaurant options or delivery zones
• Provide location-based promotions and offers

You may disable location sharing through your device settings at any time, though this may affect certain service features.

3.6 Communications and Customer Support Data

When you contact us or engage in communications, we collect:

• Content of emails, messages, or support tickets sent to us
• Records of phone calls (where permitted by law and with advance notice)
• Feedback, reviews, ratings, and survey responses
• Social media messages or mentions directed at our official accounts

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing activity and preferences. Please see Section 9 of this policy for detailed information about our use of cookies and your options for managing them.

3.8 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in using social sign-in)
• Marketing and data analytics partners
• Payment processors and fraud prevention services
• Delivery platform partners or aggregators
• Publicly available sources

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing and maintaining your account
• Coordinating delivery logistics and providing delivery status updates
• Communicating order confirmations, receipts, and updates
• Facilitating payments, refunds, and resolving billing issues
• Providing customer support and responding to inquiries or complaints

4.2 Business Operations and Improvement

• Improving the quality, functionality, and performance of our website and services
• Conducting internal audits, analytics, and business reporting
• Developing new menu items, features, or service offerings based on user preferences
• Training our staff and improving customer service quality
• Ensuring the security and integrity of our platform

4.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (where you have opted in or as permitted by law)
• Personalizing content, recommendations, and advertisements based on your preferences and history
• Conducting sweepstakes, contests, or loyalty reward programs
• Re-engaging customers through retargeting advertisements on third-party platforms

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security incidents, or illegal activity
• Responding to lawful requests from government authorities, courts, or law enforcement
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public

5. Legal Basis for Processing (California and U.S. Law)

Under the California Consumer Privacy Act (CCPA/CPRA) and the Federal Trade Commission Act, we process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to fulfill your food orders and deliver the services you have requested.
• Legitimate Business Interests: Processing is necessary for our legitimate interests such as fraud prevention, network security, and improving our services, provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing is necessary to comply with applicable federal and state law.
• Consent: Where required by law, we will ask for your explicit consent before processing your data for certain purposes, such as targeted marketing or precise geolocation tracking.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own direct marketing purposes without your explicit consent. However, we may share your data in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These providers have access to your data only as necessary to perform their functions and are contractually obligated to protect it. These include:

• Payment processors (e.g., Stripe, PayPal) for secure transaction processing
• Delivery and logistics providers for order fulfillment
• Cloud hosting and IT infrastructure providers for website operations
• Email marketing platforms for sending communications
• Analytics services (e.g., Google Analytics) for website performance insights
• Customer support software providers for managing support tickets
• Fraud detection and identity verification services

6.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Protect and defend the rights or property of Hangry Joe's
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Guard against legal liability

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

6.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as when you participate in joint promotions with our partners.

7. Data Security

Protecting your personal information is a top priority for Hangry Joe's. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive data, including payment information and passwords, is encrypted when stored.
• Secure Password Storage: Passwords are hashed using modern cryptographic algorithms and are never stored in plain text.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and regular vulnerability scanning to protect our network.
• Two-Factor Authentication: Available for user accounts to add an extra layer of security.

7.2 Administrative Safeguards

• Access to personal data is restricted to authorized employees and contractors on a need-to-know basis.
• All employees handling personal data receive privacy and security training.
• We conduct regular security assessments and audits.
• Third-party service providers are vetted and required to meet our data security standards through contractual agreements.

7.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law. Under certain U.S. state laws, we are obligated to notify individuals within specific timeframes. If you believe your account has been compromised, please contact us immediately at [email protected].

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We honor all legally recognized consumer privacy rights as set out below.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

8.2 General Rights for All U.S. Consumers

Regardless of your state of residence, you have the following rights with respect to your personal data:

• Right to Access: Request information about what personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to applicable legal exceptions.
• Right to Opt Out of Marketing: Unsubscribe from promotional emails or direct marketing at any time.
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, you may:

• Email us at [email protected] with "Privacy Rights Request" in the subject line
• Submit a written request to our business address

We will verify your identity before processing your request to protect your privacy and prevent unauthorized access. Verification may include confirming your email address, account details, or other identifying information. We will respond to your request within 45 days of receipt, with the possibility of extending by an additional 45 days where necessary, and will notify you if an extension is required.

You may also designate an authorized agent to make a request on your behalf. We require written proof of authorization before accepting requests from agents.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., maintaining your shopping cart, login sessions).
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings (e.g., language, location, saved items).
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across third-party platforms.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Most browsers allow you to:

• View and delete stored cookies
• Block all cookies or only third-party cookies
• Set preferences on a site-by-site basis

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use certain features. For more detailed information about how we use cookies and how to manage your preferences, please refer to our Cookie Policy.

9.3 Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no uniform standard for how websites should respond to DNT signals. We currently do not alter our data collection practices in response to DNT signals, but we will continue to monitor developments in this area and update our practices accordingly.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

When your personal information is no longer needed, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you.

11. Children's Privacy

Hangry Joe's does not knowingly market to, solicit, or collect personal information from children under the age of 18. Our website and services are not directed toward minors, and we do not knowingly process personal information from individuals under 18 years of age without verifiable parental consent.

If you are a parent or guardian and you believe that your child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such a request, we will take prompt steps to investigate and, if confirmed, delete the information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. To the extent any users below age 13 may access our platform, we treat their data with the highest level of protection and will delete it upon discovery.

12. International Data Transfers

Hangry Joe's is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy. We take steps to ensure that any international data transfers are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your data.

If you are located in a jurisdiction that restricts the transfer of personal data to countries without an adequate level of data protection, please contact us to discuss the safeguards we have in place.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by Hangry Joe's. This Privacy Policy does not apply to those third-party services. We strongly encourage you to review the privacy policies of any third-party websites or services you visit, as we have no control over their content, privacy practices, or data handling procedures.

The inclusion of a link on our website does not constitute an endorsement by Hangry Joe's of the linked website, its operators, or its privacy practices.

14. California-Specific Disclosures

In addition to the rights described in Section 8 of this policy, California residents have specific rights and protections under California law:

14.1 Shine the Light Law

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information once per year about the personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14.2 Categories of Personal Information Disclosed

In the preceding 12 months, we have collected and, for business purposes, disclosed the following categories of personal information:

• Identifiers (name, email, phone number, IP address)
• Commercial information (purchase history, order data)
• Internet or other electronic network activity (browsing behavior on our site)
• Geolocation data (approximate location for delivery purposes)
• Inferences drawn from the above (preferences, interests)

14.3 "Do Not Sell or Share My Personal Information"

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information. To submit an opt-out request, please email us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

15. How to File a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.2 Federal Complaints

Consumers in the United States may file complaints with the Federal Trade Commission (FTC) regarding unfair or deceptive privacy practices:

• FTC Complaint Center: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

We encourage you to contact us first at [email protected] before filing a complaint with a regulatory authority, as we are committed to resolving all legitimate privacy concerns promptly and in good faith.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at hangryjoes-meal.top
• Where required by law or where changes are material, notify you by email or through a prominent notice on our website

Your continued use of our website or services after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

When contacting us about a privacy matter, please include sufficient detail in your request so that we can identify you and address your concern effectively. We will make every reasonable effort to respond to your inquiry within 45 days of receipt.